Do you understand your technician’s performance?
If you are a one man band do you understand your performance?
These two questions lead into even more questions:
- Who is your best technician?
- Who is your worst?
- How many calls are you running a day?
- What is your average service technician’s ticket?
- What is your average service ticket?
I can bet my bottom dollar that every successful business owner knows the answer of these questions and is reviewing it on a daily and weekly basis? The implications of not doing it will be detrimental to your business. If you don’t agree, I bet my other last dollar that your business is nothing more than mediocre.
All owners should know where their business stands. You must keep score. How do you know if you are winning or losing if you don’t keep score? This is why we have created the score board report in your software.
Keeping score will enable you to know who needs more training or let go. It will also allow you to award your top producers.
Answering these questions only takes a couple of minutes. If you don’t know, then start today. I guarantee once you do, you will see a change in your business.
To your success ~ James Brush